At steelserieshop.com, we want you to be completely satisfied with your purchase of SteelSeries gaming peripherals and accessories. If for any reason you are not happy with your order, we offer a flexible refund policy that allows you to return eligible products within 60 days of delivery for a full refund, in accordance with the terms and conditions outlined below. We strive to make the return and refund process as simple and hassle-free as possible, ensuring you can shop with confidence.
To be eligible for a refund, products must be returned in their original condition, unused, and in their original packaging, with all accessories, manuals, and tags intact. Products that are damaged, used, or missing parts will not be eligible for a full refund, and we reserve the right to deduct a restocking fee for products that are not in their original condition. Customized or personalized products are not eligible for return or refund unless they are defective. If you receive a defective or damaged product, please contact our customer service team at
[email protected] immediately, and we will arrange for a replacement or refund at no additional cost to you.
To initiate a return, please contact our customer service team at
[email protected] with your order number and the reason for your return. Our team will provide you with a return authorization number and detailed instructions on how to return your product. Once we receive and inspect your returned product (which typically takes 3 to 5 business days), we will process your refund. Refunds will be issued in USD to the original payment method used for the purchase, and the refund process typically takes 5 to 10 business days to complete, depending on your payment provider.
Please note that shipping costs for returns are the responsibility of the customer, unless the return is due to a defective product or an error on our part. We do not offer exchanges at this time; if you wish to exchange a product, please initiate a return for a refund and place a new order for the desired product. We reserve the right to refuse returns that do not meet the eligibility criteria outlined in this policy. If you have any questions about our refund policy, please contact our customer service team for assistance.
